Best Price Guarantee

At Nepal Hiking Company, we aim to offer fair prices, strong service, and reliable trip quality. We work directly with local teams, trusted hotels, guides, drivers, and trekking staff to keep our prices competitive without cutting corners on safety or service.

If you find a lower price for the same trip from another company, we will review it. If the offer matches our conditions, we will do our best to match or beat that price.

Our goal is simple. Give you the best possible value for your Nepal, Tibet, or Bhutan trip.

What Our Best Price Guarantee Means

Our Best Price Guarantee applies when you find a lower publicly available price for an identical trip offered by another company. The compared trip must match our trip in all major details, including itinerary, dates, group type, inclusions, accommodation level, and service standard.

We do not aim to be the cheapest by removing key services. We aim to give you the best price for the same trip quality.

Fair Price. Real Value. Trusted Service.

How It Works

Step 1: Find a lower price

If you find the same trip at a lower price on another company’s website, collect the proof before contacting us.

Step 2: Send us the details within 24 hours

Send us your claim within 24 hours of seeing the lower price. Include:

• the website address
• a screenshot of the lower offer
• the trip name
• departure date
• group size
• room type
• all included services shown in the offer

Step 3: We review the offer

Our team will check whether the competing offer matches our trip in all respects. We may ask for more details if needed.

Step 4: We confirm the result

If the lower offer qualifies under our conditions, we will send you a revised price or a matching offer in writing.

Step 5: Complete your booking

Once we confirm the approved price, you must complete the booking within the validity period stated in our email.

What Must Match

To qualify for the Best Price Guarantee, the compared trip must match ours in all key aspects.

That includes:

• same destination
• same trip name or clearly identical route
• same number of days
• same departure date or same travel period
• same hotel or lodge category
• same room type
• same meal plan
• same transportation type
• same guide and support level
• same permits and entry fees included
• same domestic flights, if any
• same sightseeing and activities
• same group size basis, private or shared
• same currency basis or clear equivalent value

The comparison must be fair. A lower price does not qualify if the other company removes services, lowers hotel quality, excludes permits, uses different transport, or offers a shorter or reduced itinerary.

What Qualifies

Our Best Price Guarantee may apply to:

• Nepal trekking packages
• Nepal cultural tours
• Nepal luxury tours
• Nepal peak climbing trips
• Tibet tours from Nepal
• Mount Kailash tours
• Bhutan tours
• combined Nepal, Tibet, and Bhutan tours

The trip must be sold by a genuine travel company and available for immediate booking at the time we review it.

What Does Not Qualify

The Best Price Guarantee does not apply to:

• private quotes not available to the public
• member-only prices
• loyalty discounts
• coupon-based prices
• flash sales with limited access
• closed group pricing
• employee discounts
• referral discounts
• auction sites
• marketplace listings without direct service clarity
• prices with unclear inclusions
• trips with different hotels, transport, or meals
• trips with different permit coverage
• prices shown in error
• canceled, expired, or unavailable offers
• verbal offers without proof
• custom-made itineraries priced differently by design

It also does not apply after a booking has already been confirmed and paid, unless we agree otherwise in writing.

Why We Ask for Claims Within 24 Hours

Travel prices can change quickly due to hotel rates, flight costs, permit fees, seasonal demand, exchange rate movement, or supplier updates. A lower price you see today may not remain available tomorrow.

That is why we ask you to send your claim within 24 hours. This helps us compare live and active offers fairly.

Why Our Prices Stay Competitive

Nepal Hiking Company focuses on value, not inflated pricing. We keep our prices fair through:

• direct local operations
• experienced local guides and staff
• practical trip planning
• trusted supplier relationships
• clear inclusions
• no hidden service cuts
• honest pricing based on season and route

We do not lower quality just to show a cheaper headline price. A trek or tour should remain safe, smooth, and well-organized from arrival to departure.

What Makes Our Value Different

A lower price does not always mean better value. When you compare prices, make sure you check what the tour actually includes.

A complete and fair trip price should consider:

• licensed guide service
• permits
• airport transfers
• domestic flights where listed
• proper accommodation
• meals where listed
• transport type
• support staff
• taxes and local fees
• safety planning
• emergency support process

Some low prices look attractive at first, but they exclude important services and add charges later. Our aim is to keep pricing clear from the beginning.

How to Submit a Best Price Claim

Please send your claim by email with the subject line:

Best Price Guarantee – [Trip Name]

Include the following:

• your full name
• your email address
• your phone or WhatsApp number
• our trip name
• the competing website name
• website link to the lower offer
• screenshot showing the lower price
• travel date
• number of travelers
• message with any useful notes

Review Process

Once we receive your claim, we will review the offer promptly. In some cases, we may contact you to clarify the room category, meal plan, domestic flight inclusion, or trip version.

Our decision will depend on whether the other offer is truly comparable in both price and service level.

Final Approval

If your claim qualifies, we will confirm the approved price in writing. The revised offer will remain valid for the time stated in our message. After that, the offer may expire if supplier costs change or availability changes.

Best Price Guarantee Terms

• The compared trip must be identical or substantially identical in route, inclusions, service level, and dates.
• The lower price must be publicly available and verifiable at the time of review.
• Claims must be submitted within 24 hours of finding the lower offer.
• Proof must include a screenshot and a valid website link.
• The lower offer must be available for booking, not only for inquiry.
• The guarantee applies only before full booking confirmation, unless we state otherwise in writing.
• We reserve the right to reject claims where the comparison is incomplete, misleading, unavailable, or not like-for-like.
• We reserve the right to determine whether the compared offer matches our trip fairly.
• We may withdraw or update this guarantee at any time without prior notice.
• The Best Price Guarantee applies only to the base trip price and does not automatically include later changes, upgrades, extra nights, private add-ons, or optional services.

Our Promise

We believe a good trip should give you three things at once:

• a fair price
• clear service
• strong local support

That is what our Best Price Guarantee stands for. We want you to book with confidence, knowing that you are receiving strong value for a well-planned Himalayan trip.